Thank you for purchasing digital products from silhoue.com. We strive to provide you with high-quality digital content. Please read this policy carefully before making a purchase.
Nature of Digital Products
Due to the inherent nature of digital products, which are intangible and delivered electronically, we generally do not offer refunds or accept returns once a purchase has been completed and the product has been accessed or downloaded. This policy is in place because, unlike physical goods, digital products cannot be returned or their access revoked once they have been provided to the customer.
Exceptions – Corrupted or Defective Files
The only exception to our no-refund policy is in the case where the digital product file is demonstrably corrupted or defective upon download and cannot be used as intended.
Process for Reporting a Corrupted or Defective File:
If you encounter a corrupted or defective file, you must notify us within 24 hours of the purchase date. To report a problem, please follow these steps:
- Contact our customer support team at [email protected] with the subject line “Defective File Report – Order # [Your Order Number]”.
- In your email, please provide the following information:
- Your order number.
- The name of the digital product experiencing the issue.
- A detailed description of the problem you are encountering.
- If possible, please attach a screenshot or any other evidence that clearly demonstrates the file corruption or defect.
Our Review and Resolution Process:
Upon receiving your report, our team will thoroughly investigate the issue. We may request further information from you to help diagnose the problem.
If we determine that the file is indeed corrupted or defective and prevents you from using the product as intended, we will, at our discretion, offer one of the following resolutions:
- Replacement: We will provide you with a working version of the same digital product.
- Alternative Product (if applicable): In some cases, we may offer you a different digital product of equal value as a replacement.
- Full refund.
Important Notes:
- We are not responsible for issues arising from your system’s incompatibility with the digital product, lack of necessary software, or errors caused by your internet connection during download. It is your responsibility to ensure that your system meets the stated requirements before making a purchase.
- Minor cosmetic issues or slight variations that do not significantly impact the functionality of the digital product do not qualify for a refund or replacement.
- We reserve the right to refuse a refund or replacement if we suspect any form of misuse, fraud, or misrepresentation of the issue.
By completing your purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.
If you have any questions or concerns regarding this policy, please do not hesitate to contact us.